AI Case Management
Spot risks before crises in real time, assure team standards and prove outcomes confidently.
Book a demoTrusted by charities and local authorities across the UK.
How it works
Set your theory of change to judge standards across your entire case management system. Whether that's staff workload or quality of case-notes, understand how effective your service is in real time.
Outcomes
Pathway Management
AI Case Note Transcription
Theory of Change
Give your team time back.
Conversations become case notes automatically — recorded, transcribed, and structured.
No more choosing between a good conversation and a good note.
That's time back with people, finishing on time, or an extra conversation each day.
Quality control on every conversation.
Every note reviewed against your standards — caseworkers get immediate feedback
Quality doesn't depend on memory or writing ability — the worst note is good enough
When you're accountable for quality, you can actually see it
Track whether your service is impactful.
Track progress against your theory of change — six outcome stages from engagement to life outcomes
Individual heatmap shows who's progressing and who's stuck
Aggregate view shows what's working in your service model.
Made with case-managers and case-workers in mind.
“Demand for our service consistently exceeds capacity, so reducing time spent on administration is crucial. Advisers using the tool report saving 50% or more on case write-ups, freeing up time to focus on clients. Plinth has enabled us to help more people, more quickly — making a real difference.”
Jonathan Billington
Manager, Citizens Advice North & West Kent
“If you're looking for an intuitive, flexible system that can grow and adapt with resident needs, Plinth is the way to go.”
Catherine Drakes Wilkes
Westminster Family Hubs Manager
Getting started.
We'll tailor this arrangement to fit your needs.
Pick a service
Choose from your prevention services, early help teams or family support that needs a better suited system.
Run a trial
We'll work with you to set-up a pilot with a small team or a local area.
Implementation
We'll help with data migration to get you started.
Protected and secure data.
Application Security
Regular penetration tests conducted by independent third parties
Data Protection
All your data is encrypted, in line with strict European data standards (GDPR)
Privacy
None of your information is used to train any AI models
Robustness
Point-in-time recovery, backups, and audit logs
Simple, transparent pricing.
Choose the plan that fits your organisation.
Community
For community-based charities and CICs looking for a lightweight, easy-to-use option.
£0
- Unlimited Clients
- Unlimited Case Notes
- Unlimited Cases
- File Uploads & Storage
Partnership
For organisations with more complex or statutory case reporting requirements.
£3,000/year
- Unlimited Clients
- Unlimited Case Notes
- Unlimited Cases
- File Uploads & Storage
- AI case note summary
- AI case note flagging
- Multiple pathways
- Task management
- Partners
- Notes & reporting by household
- Individual appointment booking & case worker rotas
Ecosystem
For organisations working with partners, and custom data protection requirements.
£3,500/year
- Unlimited Clients
- Unlimited Case Notes
- Unlimited Cases
- File Uploads & Storage
- AI case note summary
- AI case note flagging
- Multiple pathways
- Task management
- Partners
- Notes & reporting by household
- Individual appointment booking & case worker rotas
- SSO
- Pseudonymisation
- Letter templates
- Custom DPIA
- Joint working with VCS partners
What counts as an open case?
Cases can be closed and opened again as needed. Only active (open) cases count towards your plan limit. Once a case is closed, it no longer counts against your limit, but you can reopen it at any time if the client returns for support.
Contact us.
1. Receive a 30 minute demo.
2. See the full case management workflow.
3. Get a tailored plan.